Last updated: July 2026
platAiq Ltd. ("platAiq", "we", "us", or "our") is committed to protecting the privacy of the businesses and individuals who use our platform. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. It applies to plataiq.ai and the platAiq application.
Information we collect
We collect information you provide directly to us, including:
- Account information — your name, email address, business name, and contact details when you register.
- Business data — the operational information you enter into platAiq, such as inventory, sales orders, invoices, customer and supplier records, and financial data.
- Payment information — processed by our third-party payment provider; we do not store full payment card numbers on our servers.
- Technical information — log data, device and browser information, and IP address, collected automatically to keep the service secure and reliable.
How we use your information
- To provide, maintain, and improve the platAiq service.
- To process transactions and send you related information, including confirmations and invoices.
- To send verification, security, and (with your consent) product communications.
- To respond to your requests, questions, and support needs.
- To detect, prevent, and address fraud, abuse, and security issues.
- To comply with legal obligations.
How we share information
We do not sell your personal information. We share information only with service providers who help us operate platAiq (such as hosting, email delivery, and payment processing), under agreements that require them to protect your data, and when required by law.
Data storage and security
Your data is encrypted in transit and at rest. We restrict access to authorized personnel and maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, but we work to protect your data using industry-standard practices.
Data retention
We retain your information for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data, subject to legal and contractual retention requirements.
Your rights
Under applicable Canadian privacy law (including PIPEDA), you have the right to access, correct, or request deletion of your personal information, and to withdraw consent where applicable. To exercise these rights, contact us at info@plataiq.ai.
International users
platAiq is operated from Canada. If you access the service from outside Canada, your information may be processed in Canada and other jurisdictions where our service providers operate.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date.
Contact us
Questions about this Privacy Policy or our data practices can be directed to info@plataiq.ai, platAiq Ltd., Vancouver, British Columbia, Canada.